Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is the meat packaged for shipping?
All orders are vacuum-sealed and shipped in temperature-controlled, insulated boxes with dry ice to ensure your meat arrives frozen or perfectly chilled.
Where do you source your meat from?
We partner exclusively with sustainable farms that prioritize ethical animal husbandry, offering a selection of grass-fed beef, organic poultry, and heritage breed pork.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the strict temperature controls required for food safety.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled up to 48 hours before the scheduled shipping date. Once an order has entered the fulfillment process, we can no longer make changes.
How long can I store the meat in my freezer?
Our vacuum-sealed products can be safely stored in a standard freezer for up to 6-12 months without compromising flavor or quality.