Returns & Exchanges

At CarniStore, we take pride in the quality of our premium cuts; due to the perishable nature of our products, we offer immediate replacements or credits for any items that do not meet our rigorous freshness standards. Please inspect your delivery upon arrival and contact our butchery team within 24 hours if there are any discrepancies.

1

Inspect Your Order

Upon delivery, check your vacuum-sealed packaging and temperature to ensure everything has arrived in perfect condition.

2

Document Issues

If you notice any damage or quality concerns, take clear photographs of the product and the original labeling.

3

Contact Support

Email our customer care team at support@carnistore.com or message us via WhatsApp with your order number and photos.

4

Resolution

Our master butchers will review your claim and, if approved, will arrange for a redelivery of the items or issue a store credit immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing